As part of the kickoff for the Global Service Jam, I was asked to offer some tips on how service designers could use gamestorming. So I put together a few thoughts in this short video. […]
The future is podular, originally uploaded by dgray_xplane. One of the most difficult challenges companies face today is how to be more flexible and adaptive in a dynamic, volatile business environment. How do you build a company that can identify and capitalize on opportunities, navigate around risks and other challenges, and respond quickly to changes in t […]
Many thanks to Thomas Vander Wal for the many conversations that inspired this post.The average life expectancy of a human being in the 21st century is about 67 years. Do you know what the average life expectancy for a company is?Surprisingly short, it turns out. In a recent talk, John Hagel pointed out that the average life expectancy of a company in the S […]
Dr. Martin Eppler of the University of St. Gallen interviews me about visual thinking and change.Yes it's a bit more formal than I usually get, but I was in Switzerland and they like that kind of thing :)This video is related to an interview I gave on change management for the management journal Organizations Entwicklung. You can read the article (and c […]